Quality Policy Statement

At Stella Charge, we are committed to supplying durable, dependable vehicle charging equipment, supported by professional customer service. Every charger, lead and adaptor we offer is selected with safety, quality and long-term reliability in mind.

Quality and Supplier Standards

We design and build our own products in-house, here in the UK. For the rest of our range, we work directly with a small group of established manufacturers in the Far East, selected for their experience in vehicle charging equipment and their understanding of UK electrical regulations. We apply the same quality expectations to our own products and those supplied by our partners. We review our supply chain every quarter to help maintain these standards and identify opportunities for improvement.

Conformity and Warranty

Every product we supply carries UKCA or CE marking and comes with a minimum 12-month warranty from the date of purchase. Your statutory rights remain unaffected.

Returns, Complaints and Improvement

We handle returns and related claims in accordance with our refunds and exchange policy and without unreasonable delay. We treat customer complaints professionally and aim to respond within 10 working days. Where a quality or service issue is identified, we investigate its cause and take appropriate action to help prevent it from recurring. We use customer feedback and the findings of our investigations to improve our products, supplier relationships and service.

Customer Support

Our commitment extends beyond the point of sale. Whether you need product advice or help with an issue, our team is here to support you.